08:30 am to 09:15 am

Registration

09:15 am to 09:20 am

Recitation / National Anthem

09:20 am to 09:30 am

Welcome Note and Conference Introduction
Hamza Wasi Hashmi - CEO, TerraBiz

09:30 am to 09:45 am

Inaugural Keynote: Top Trends Shaping Fintech and Banking in Pakistan
Nadeem Hussain - Planet N Group / Raqami

In this future-facing session, Mr. Nadeem Hussain will share his global insights in the local context offering a unique glimpse into the future, and making sense of the trends that are shaping our industry.

09:45 am to 10:00 am

Coffee ‘n’ Conversation:
How UBL Became the Favorite Bank of Pakistan’s Tech-Savvy Customers

Mr. Shazad G. Dada, President & CEO, UBL in his interview with Alexandra Topalian will explain how UBL’s Digital Transformation Strategy & Innovative Spirit made it customers’ preferred bank and what its technology roadmap promises for the future of the nation.

Guest: Shazad G. Dada - President & CEO, United Bank Ltd.

10:00 am to 10:15 am

Address by Chief Guest: Framing Policies for the Digital Economy

Dr. Ishrat Husain - Former Governor, State Bank of Pakistan

10:15 am to 10:30 am

Interactive Q&A with Speakers

Moderator: Alexandra Topalian

10:30 am to 11:00 am

TEA AND NETWORKING BREAK

11:00 am to 11:15 am

International Keynote
Building a Digital Bank: Lessons I Learned While Building 4 Digital Banks

Evans Munyuki - Ex-Group CDO, Emirates NBD

• The urgency of digital transformation, and the challenges banks face as they make the shift from physical distribution models.
• How banks must completely retool their business strategy and change their internal culture, because the future of banking will be dominated by data and digital channels

11:15 am to 12:00 pm

Digital Payments Panel

• Digital banks, Neobanks, big-tech, fintech, digital lenders, superapps – why does everyone want a slice of the banking & financial services pie?
• Does cloud technology help accelerate digital adoption & is it still possible to leverage a PaaS model for reduced costs?
• Does BNPL resonate with customer sentiment? Does it increase your credit risk?
• With digital lending by new fintech players in Pakistan, across what business segments are you seeing competition tighten up?
• What are some of the regulatory roadblocks in digital lending to reduce bottlenecks?
• In what ways do you see Raast and Digital Banks going hand in hand?
• What are some low-hanging fruits when it comes to products that make the biggest impact on the bottom-line?

Panelists
Halima Iqbal - Founder & CEO, Oraan
Muhammad Yar Hiraj - CEO, OneLoad
Tughral Amir Turab Ali - Head Digital Money & Financial Inclusion, United Bank Limited
Yasser Khan - CEO, QisstPay
Naeem Zamindar - Founder and Managing Partner, Neem Exponential
Saad Niazi - COO, KEENU

Moderator: Ahson Saeed - Managing Director, BPC Banking Technologies

12:00 pm to 12:15 pm

Building Pakistan’s Digital Payments Ecosystem: New Challenges, New Opportunities
Sohail Javaad - Executive Director, Digital Financial Services Group (DFSG), State Bank of Pakistan

12:15 pm to 01:05 pm

Leaders’ Panel: An Exploration of New Revenue Engines & Capabilities

Panelists
Sohail Javaad - Executive Director, Digital Financial Services Group (DFSG), State Bank of Pakistan
Irfan Lodhi - CEO, Mashreq Bank Pakistan
Mudassar Aqil - CEO, Easypaisa DB (Telenor Pakistan B.V & Ali Pay Holding Ltd.)
Naveed Ali Baig - CEO, Innovative Pvt Limited

Moderator: TBC

01:05 pm to 01:10 pm

Mementos Distribution

01:10 pm to 02:00 pm

LUNCH & PRAYERS BREAK

02:00 pm to 02:10 pm

Branch Transformation in the Digital Age

Michael Engel - Managing Director & VP Payments, Diebold Nixdorf (Via Video Link)

02:10 pm to 02:30 pm

Fireside Chat
In May 2020, a Karachi bound flight carrying 200 passengers crashed into a densely populated area during its landing approach. One of two miraculous survivors was Zafar Masud. We feel privileged having Zafar Masud in our midst where he will be interviewed by Adnan Rizvi. The main focus will be on the thoughts Zafar Masud shared with Scott Jeffrey Miller in the second iteration of his famous book, “Master Mentors: 30 Transformative Insights from our Greatest Minds”. In this inspirational interview, Zafar will share the lessons he learned through his unique ordeal including how to respond to conflict, manage crises, make tough decisions and overcome inconceivable challenges.

Guest: Zafar Masud - President & CEO, Bank of Punjab

Interviewer: Adnan Rizvi - Partner, KPMG Pakistan, Head of Deal Advisory, KPMG MESA Region

02:30 pm to 03:20 pm

Interactive CxO Panel Session:
Exploiting Capital in the New Economy with Next-Gen Technology Transformation

• How did you bring effective returns across technological transformations at your banking enterprise?
• How does a CIO/CTO/CDO steer investments that signify a digital-first priority?
• How open are you to Open Banking and sharing data using APIs?
• As a C-suite leader, what is your opinion on inspiring a culture of high performance in your organisation?
• How are you using automation to address KYC, AML, compliance & regulatory requirements to increase efficiency?
• How are you harnessing the power of advanced analytics and Artificial Intelligence (AI) to counter fraud risk?
• What is your opinion on the increase in SaaS application and PaaS adoption at your banking enterprise?

Panelists
Shahzad Ishaq - Group Head Digital Banking / Chief Digital Officer, MCB Bank Limited
Shariq Mubeen - Head of Digital Transformation & Innovation, Meezan Bank Limited
Zohair Saif - Head of Innovation, United Bank Limited

Moderator: Alexandra Topalian

03:20 pm to 03:30 pm

TEA AND NETWORKING BREAK

03:30 pm to 03:50 pm

International Keynote:
Digital Transformation - Transforming from Traditional to a Digitally Driven Bank

Robin Speculand - Global Pioneer and Specialist in Strategy and Digital Implementation (Via Video Link)

03:50 pm to 04:05 pm

Presentation
GenCX: The Future of Customer Experience

• What is the secret to building a business case for CX improvement & technology investment strategy at your banking enterprise?
• What is the most effective toolkit to measure CX trends and engagements at your organization today?
• How to formulate the ‘perfect strategy’ to provide our customers with hyper-personalized experiences at scale?
• By using Conversational Banking how is it transforming Customer Experiences?

Faran Niaz - Former Global Head, Customer Experience, Abu Dhabi Islamic Bank (ADIB)

04:05 pm to 04:20 pm

PAKISTAN: Social Media Preference & Usage in Financial Institutions

Mir Nejib Rahman - CEO, Xpence Pakistan

04:20 pm to 04:35 pm

Presentation
Digital Banking and Payments: Retailers and Customers Expectations

• Retail landscape in Pakistan (especially Organized & Unorganized retail)
• Potential of Digital Financial Services (DFS) to tap the Retail Trade (with regional comparison)
• Challenges related to Adoption of DFS/Digital Payments by Businesses
• Consumer Behaviour w.r.t. Digital Payments at Merchants (Physical & Online)
• DFS Needs of Retailers and their Consumers

Asfandyar Farrukh - Cofounder, Chainstore Association of Pakistan and CEO, Hub (Urban Brands)

04:35 pm to 04:45 pm

Interactive Q&A with Speakers
Moderator: Shahzad Shahid - CEO, TPS Worldwide (Session Chair)

04:45 pm to 04:50 pm

Closing Remarks and Refreshments